Are We Being Served? Gtech's customer excellence department on TV

Gtech's customer excellence department has featured on a prime time TV programme.

The Tonight programme, presented by Paul Brand and screened on ITV, visited Gtech earlier in the year to film its customer service staff at work.

The topic of the weekly current affairs programme was how big companies deal with customer queries - and whether they use chatbots. It was screened on Thursday, March 23, at 8.30pm.

Gtech boss Nick Grey and Head of Customer Excellence Hassaan Kassim were both interviewed for .

Watch Gtech on the Tonight programme here

The full episode is available on ITVX here